The importance of (real, actual) content in an AI world

How do you ensure the content being generated by AI tools, about your organization‘s core issues, is accurate and equitable?

July 3, 2023

I asked an AI for a picture of a blog post. I was... underwhelmed.

Advice on using AI tools like ChatGPT and Google Bard to create content for you is everywhere. In most cases, the big selling point is how quick and easy it is to turn out blog posts, email newsletters, and even longer pieces of content. But how do these AIs get the information that ultimately ends up in all these blog posts, email newsletters, and web pages, and what if they’re cranking out content on your core issues that’s biased or inaccurate?

Where does the content generated by AIs come from?

The short answer is “from crawling web pages” the same way search engines do. But AI content differs from search engine results in a few key ways:

  • AIs typically synthesize the information found on many different websites into a single response
  • They often don’t indicate all the sources they used to come up with your content
  • When sources are cited, readers usually don’t visit the original site, so they’re not getting the appropriate context for the information

Add to this the tremendous amount of hype surrounding these new tools, and there’s real concern that people will accept the information generated by these new tools without much effort to confirm its authenticity.

As more and more people lean on AIs to generate content for them, the sources these AIs gather will play an increasing role in shaping the narrative people encounter when they read online. And for a nonprofit communications team, what could be more central to your mission, than ensuring when people seek information on the issues you care about, they find accurate and equitable information?

How do organizations ensure their voice and perspectives are included in AI generated content?

By understanding how these tools work, we can identify some strategies to maximize the role your organization’s content plays in informing AIs about your issues.

When creating their responses, AIs are looking for sources with authority. With that in mind, two strategies to consider:

  1. Publish the most thorough, up-to-date, authoritative content you can on the issues you care about. Original research, data, relationships with acknowledged experts, etc. all signal to AIs that your content is to be trusted over, for example, opinion pieces found on media sites.

  2. Demonstrate authority in your field by getting as many high-quality, relevant websites as you can to link from their website to yours. This is one of the strongest signals both search engines and AIs look at to judge quality. So reach out to organizations with a similar focus to your own and ask if they’re willing to link to your site – and be prepared to return the favor!

At Report Kitchen, we’ve begun monitoring how, and how often, the different AI bots gather information from the sites we’ve built, and how that information ultimately shows up in AI-generated responses. In upcoming blog posts we’ll be sharing some of our findings, along with more strategies on making sure your organization’s information, perspective and voice are part of this increasingly critical information landscape.

Publishing your reports, toolkits, and resource guides as interactive web content is better for both humans and robots!